Learning experiences focused on customer service, compassionate librarianship, and people first library service
Library Customer Service:
Essentials for Creating a Culture of Positive Customer Service
Customer service can often look different in a public service setting, but that doesn’t mean it isn’t an important part of your library’s offering. Join us as we discuss the essential skills library staff need to foster a culture of positive customer interactions, even during difficult situations.
This class will discuss:
· Steps to encouraging good customer service from staff
· Enforcing policies in a positive manner
· Evaluating services and policies from a customer service lens
· Providing good customer service to all types of patrons
Live Webinar Format - 1.5 hours - $200
In-person Format - Customizable - Contact for pricing
Servant Leadership in Libraries
Servant Leadership is a management style that flips the hierarchy of traditional leadership upside down. Leading with customers and staff as a priority has proven to create a more successful organization and a positive work culture. Join Kansas Librarian Savannah Ball as she shares how this style of leadership can be used in libraries to produce valuable outcomes.
This class will discuss:
· Serving customers and staff using the leadership model
· Practical strategies for dealing with tough conversations
· Evaluating servant leadership abilities
· Research-based and anecdotal outcomes of employing a servant leadership model
Live Webinar Format - 1 hour - $150
In-person Format - Customizable - Contact for pricing
NEW! Ambiguity vs Librarian:
How I learned to stop worrying and embrace the unknown
Ambiguity can often feel like a librarian’s worst enemy. With the library’s traditional love of all things order, organization, policies, and procedures, there isn’t often room to practice working with the unknown. But, ambiguity can be both a force to reckon with and a benefit to you and your customers. Join Kansas Librarian Savannah Ball as she helps library staff embrace ambiguity.
This class will discuss:
· Why library work is often ambiguous
· How our brains react to ambiguity
· Practical strategies for dealing with ambiguity
· The benefits of ambiguity
Live Webinar Format - 1 hour - $150
In-person Format - Customizable - Contact for pricing