Learning experiences focused on customer service, compassionate librarianship, and people first library service

 

Library Customer Service:

Essentials for Creating a Culture of Positive Customer Service

Customer service can often look different in a public service setting, but that doesn’t mean it isn’t an important part of your library’s offering. Join us as we discuss the essential skills library staff need to foster a culture of positive customer interactions, even during difficult situations.

This class will discuss:

·         Steps to encouraging good customer service from staff

·         Enforcing policies in a positive manner

·         Evaluating services and policies from a customer service lens

·         Providing good customer service to all types of patrons

Live Webinar Format - 1.5 hours - $200

In-person Format - Customizable - Contact for pricing

 

Servant Leadership in Libraries

Servant Leadership is a management style that flips the hierarchy of traditional leadership upside down. Leading with customers and staff as a priority has proven to create a more successful organization and a positive work culture. Join People First Librarian Savannah Ball as she shares how this style of leadership can be used in libraries to produce valuable outcomes. 

This class will discuss:

·         Serving customers and staff using the leadership model

·         Practical strategies for dealing with tough conversations

·         Evaluating servant leadership abilities

·         Research-based and anecdotal outcomes of employing a servant leadership model

Live Webinar Format - 1 hour - $150

In-person Format - Customizable - Contact for pricing

 

Ambiguity vs Librarian:

How I learned to stop worrying and embrace the unknown

Ambiguity can often feel like a librarian’s worst enemy. With the library’s traditional love of all things order, organization, policies, and procedures, there isn’t often room to practice working with the unknown. But, ambiguity can be both a force to reckon with and a benefit to you and your customers. Join People First Librarian Savannah Ball as she helps library staff embrace ambiguity.

This class will discuss:

·         Why library work is often ambiguous

·         How our brains react to ambiguity

·         Practical strategies for dealing with ambiguity

·         The benefits of ambiguity

Live Webinar Format - 1 hour - $150

In-person Format - Customizable - Contact for pricing

 

NEW! Shelving Self-Doubt:

How Librarians Can Cultivate Confidence in Ourselves

Librarians play vital roles in their communities, yet many struggle with self-doubt that can hold them back from fully embracing their strengths. This session explores the roots of professional insecurity and offers practical strategies for building authentic, lasting confidence. People First Librarian Savannah Ball will provide library staff with tools to recognize their value, speak up with clarity, and lead with greater self-assurance.

This class will discuss:

·         Understanding self-doubt

·         Confidence as a skill, not a personality trait

·         Practical strategies to build confidence

·         Risk-taking and learning from failure

Live Webinar Format - 1 hour - $200

In-person Format - Customizable - Contact for pricing